Refund and Cancellation Policy

Introduction

At OptimaWebAI, we are committed to delivering high quality web design and digital services. This Refund and Cancellation Policy outlines the terms that apply when a project is cancelled or a refund is requested.

Project Deposits

A 50% deposit is required to secure a project start date and begin work.

As project planning, research, design, and development work begin immediately after a project is accepted, all deposits are non refundable.

Client Cancellation

Clients may cancel a project at any time by providing written notice.

If a project is cancelled after work has commenced:

• The initial deposit will not be refunded.
• Any work completed beyond the value of the deposit may be invoiced separately.
• All completed work remains the property of OptimaWebAI until outstanding balances have been paid in full.

Cancellation by OptimaWebAI

We reserve the right to cancel a project if:

• Required information is not provided within a reasonable timeframe.
• Communication becomes unreasonably delayed.
• The client breaches agreed terms.
• The project involves unlawful, misleading, or inappropriate content.

In such cases, refunds will be considered based on the amount of work completed at the time of cancellation.

Refund Eligibility

Due to the custom nature of web design and digital services, refunds are generally not available once work has begun.

Refunds may only be considered where:

• No work has started on the project.
• OptimaWebAI is unable to deliver the agreed service.
• A refund is required under applicable law.

Any approved refund will be processed within a reasonable period.

Completed Projects

Once a project has been completed, approved, delivered, launched, or transferred to the client, no refunds will be provided.

Hosting and Maintenance Services

Monthly hosting and maintenance fees are billed in advance.

Clients may cancel hosting or maintenance services by providing written notice before the next billing cycle.

Fees already paid for the current billing period are non refundable.

Project Delays

If a project is delayed due to missing content, delayed feedback, or lack of communication from the client, the project may be placed on hold.

Projects that remain inactive for an extended period may be subject to rescheduling or additional fees.

Chargebacks and Payment Disputes

Clients agree to contact OptimaWebAI directly to resolve any concerns before initiating a chargeback or payment dispute.

Unauthorized chargebacks may result in suspension of services and recovery of associated costs.

Contact Information

If you have any questions regarding this Refund and Cancellation Policy, please contact us:

OptimaWebAI

Email: optimawebai@gmail.com

Phone: +27 81 500 1968

Pretoria, South Africa