Service Level Agreement (SLA)

This Service Level Agreement (SLA) outlines the expected service standards and terms of support provided by OptimaWebAI.

1. Service Commitment

OptimaWebAI commits to delivering high-quality web design, development, and AI solutions as per agreed specifications. We will ensure that our services are delivered with professionalism and in a timely manner.

2. Response Time

We aim to respond to client inquiries or support requests within 24 business hours. For urgent matters, we offer priority support based on availability.

3. Uptime Guarantee

For hosting or ongoing services, we guarantee an uptime of 99.95% and will resolve any service disruptions as quickly as possible.sting your browser settings. However, disabling cookies may affect your experience on our website.

4. Maintenance & Updates

OptimaWebAI provides ongoing maintenance and support, which includes software updates, bug fixes, and general updates as per the agreement.

5. Client Responsibilities

Clients must provide necessary materials and information on time to avoid delays in project delivery. Clients are also responsible for reviewing and approving deliverables promptly.

6. Service Termination

OptimaWebAI reserves the right to terminate services if the client breaches the terms of the agreement or fails to meet payment obligations.

Effective Date: 10 March 2025